🎁FREE SHIPPING ALL OVER THE WORLD FOR A LIMITED TIME ONLY⏰
🎁FREE SHIPPING ALL OVER THE WORLD FOR A LIMITED TIME ONLY⏰

Refund Policy

Curisy will provide a full refund* in any of the following cases:

FOR PHYSICAL PRODUCTS:

1. Delayed Orders:

Orders Not Found, In transit, Pending, Expired with more than 35 days (counting from the "fulfilment date")  if:

– A customer has sent a complaint (Through PayPal Dispute or other Gateway, e-mail, etc.)

– The customer has provided the full shipping information which includes the shipping name, address, province, zip code, country and contact phone number.

- Sometimes, the order arrives at the nearest office to the buyer and gets marked as pending delivery because of the incorrect or unclear address. We will  ask you to go to the post office for delivery or to contact the local post office.

 

 

2. Damaged Orders:

Curisy will provide a full refund/replacement if:

– The order arrives damaged.

– The order arrives damaged but you don't want the replacement to be sent.

– For electronic products you should start the dispute not later then 7 days after the product is received.

You will need to provide to Curisy:

– Photos of the damaged item to prove damage.

The products might need to be returned the Dispute Operation Team asks for a return.

3. Bad Quality:

Most of the items will be checked before shipping them out, but sometimes the buyers still complain about products received.

– Imperfections such as incorrect size/color, parts missing, not working etc.

You will need to provide to Curisy:

– Photos and/or videos of the items received to prove imperfections.

The products might need to be returned  if the Dispute Operation Team asks for a return.

For parts missing, Curisy only accepts resend it instead of the full refund.

4. Delivery Countries’ Limits:

Because of international shipping method ability limits, the deliveries can encounter complications in certain shipping countries.

Curisy will not accept any dispute about delivery once order dispatched if shipped to the countries below:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay, Guadaloupe, Reunion Islands, New Caledonia.

You can still open a dispute with reasons except for delivery.

You will need to provide to Curisy:

– Photos of the items received to prove the complaints.

5. Shipping Method Limits:

Some shipping methods will be untrackable when orders arrived to some Countries, States or Cities, Curisy will not accept any dispute when you choose shipping method and ship to the limit countries.

Product Volume Excess: Some products are much bigger in volume than in weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders that weigh over 2kg and exceed the volume will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have an opportunity.

You can still open a dispute with reasons except for delivery as usual.

You will need to provide to Curisy:

– Photos of the items received to prove the complaints.

6. The dispute which is not the fault of Curisy:

Curisy will not accept any disputes that buyer received with reasons as below:

– The buyer does not like it.

– Products smell unusual.

– The buyer ordered wrong items or SKU.

– The shipping address provided incorrectly.

7. Products returned to warehouse:

– Normally Curisy will not suggest returning products to the warehouse, because the international shipping is costly and takes at least 3 months to arrive to the warehouse. Most them will be lost during the return. Also, most of the returned products will be damaged on the way.

*Refunds are made on the same PayPal or Stripe account used to fulfill the order or as Virtual Funds in the platform. Please remember that transactions fees could occur in accordance to the client's accounts. 

FOR DIGITAL PRODUCTS:

For all our digital products as the Presets, due to the digital nature of the product, we can't refund them. All sales are final.

By the way, we believe 100% in the quality of our products, that's why if there was any kind of problem related to your digital products, don't hesitate to contact us here and we'll take care of you in the best way!!